Privacy Policy

1. Introduction

Welcome to The Coordinators ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

As a provider of healthcare administrative support services, we take our responsibility to protect health information seriously and comply with all applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Professional information (practice name, specialty, professional credentials)
• Account credentials and login information
• Payment and billing information
• Communications with us (emails, chat messages, phone calls)

2.2 Protected Health Information (PHI)

In the course of providing our services, our coordinators may have access to Protected Health Information as defined under HIPAA. We maintain strict protocols to ensure PHI is handled in compliance with HIPAA regulations.

2.3 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Communicate with you about our services
• Send you administrative information, updates, and security alerts
• Respond to your inquiries and provide customer support
• Monitor and analyze usage trends and preferences
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. HIPAA Compliance

For healthcare providers who use our services, we act as a Business Associate under HIPAA. We:

• Execute Business Associate Agreements (BAAs) with covered entities
• Implement appropriate administrative, physical, and technical safeguards
• Train our staff on HIPAA compliance and data security
• Conduct regular security risk assessments
• Maintain policies and procedures for breach notification
• Use PHI only as permitted by the BAA and HIPAA regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and technology services. These providers are contractually obligated to protect your information.

5.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Enforce our agreements and policies
• Protect our rights, property, or safety
• Investigate fraud or security issues

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data security and privacy
• Incident response and breach notification procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Opt-out: Opt out of certain uses and disclosures of your information
• Object: Object to processing of your information

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: