The team members we hire are experts in healthcare administration, with hands-on experience in roles like medical billing, coding, patient scheduling, and insurance verification. They've helped organizations scale operations and support growth in diverse healthcare settings, from small practices to large healthcare systems. Every coordinator is HIPAA-trained, clinically vetted, and has years of experience in their field.

You could, but it would take weeks of posting, screening, interviewing, and vetting—not to mention verifying HIPAA compliance and healthcare experience. We've already done that work. We have a vetted pool of healthcare-experienced coordinators ready to match with your practice in 7-14 days. Plus, we handle all the HR, payroll, and ongoing coaching—so you can focus on patients, not management.

Lower cost often means lower quality, higher turnover, and zero accountability. Many agencies send generic virtual assistants with no healthcare background. Our coordinators are healthcare specialists—they understand medical terminology, insurance processes, and patient communication standards. We also provide ongoing coaching and quality monitoring, which budget agencies simply don't offer. You get what you pay for.

Three things: healthcare specialization, employee model, and ongoing support. Unlike general staffing agencies, we only place healthcare coordinators who are HIPAA-trained and clinically experienced. Unlike freelance platforms, our staff are W-2 employees—not contractors—which means consistency and commitment. And unlike BPOs or call centers, we provide dedicated team members who work your hours and integrate fully into your practice, with 1-on-1 coaching throughout their tenure.

They are—rapidly. The shift to remote work, accelerated by COVID, has opened up opportunities for healthcare professionals in offshore locations to offer their expertise to international practices. These highly skilled workers are now able to earn competitive wages, avoid long commutes, and collaborate with global teams in a more flexible environment. Meanwhile, US practices get access to top-tier talent at 50-60% cost savings. It's a win-win for everyone involved.

We offer a 100% satisfaction guarantee. If at any point you're not completely happy with your coordinator, we'll find you a replacement at no additional cost. We're confident in our matching process, but we also know that fit matters—so we make it risk-free for you.

Every coordinator completes comprehensive HIPAA training before joining your practice, with annual refreshers. We use encrypted communications, secure access protocols, and regular security audits. Our staff signs Business Associate Agreements (BAAs) and understands patient confidentiality requirements inside and out. Compliance isn't an afterthought—it's built into everything we do.

Our coordinators provide their own computer and workspace. You'll need to provide access to your EMR, phone system, and any practice-specific software they'll use. We'll work with you during onboarding to ensure they have everything they need to integrate seamlessly.