Doctors
a
Telehealth consultations, follow‑ups, care coordination
What Our Remote Healthcare Staff Can Handle
Patient Communication
From answering calls and texts to managing email, your remote team keeps communication seamless. We even offer AI-enhanced call transcription, so you always stay ahead of patient concerns.
Insurance Verifications
We confirm insurance benefits upfront, helping avoid delays and ensuring accurate, smooth billing every time.
Pre-Authorizations
Your remote staff can handle the legwork—submitting paperwork, following up with insurers, and securing approvals before procedures begin.
Referrals & Follow-Ups
We help manage the full patient journey—coordinating specialist referrals and making sure follow-up appointments don’t fall through the cracks.
Prescription Coordination
Our team can assist with prescription refills, clarifications, and communications between your office and the pharmacy — so patients get what they need, on time.
Practice Support & Admin
Beyond patient-facing tasks, our staff can take on schedule management, form handling, inbox triage, even light digital marketing—freeing up your in-house team to focus on care.
Helm Works With Healthcare Providers
Physical Therapists
aRemote assessments, exercise programming, progress checksPsychologists
aIntake, documentation, patient outreachDentists
aConsultations, pre-visit education, post-care follow-ups
Hospitals
aPatient intake, insurance verification, scheduling, discharge coordinationClinics
aAppointment setting, billing support, follow-up reminders, patient communicationPharmacies
aPrescription coordination, refill reminders, prior authorization processing, customer serviceLaboratories
aTest scheduling, results reporting, provider communication, data entry